Privacy Policy

At KNB Catering, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, requesting a quotation, submitting an enquiry, or communicating with us.

This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Business Information

Business Name: KNB Catering
Reg No: K2018378315

Physical Address:
16-8 Donald Rd. Vincent, KuGompo City, 5241, South Africa

Phone: +27 71 964 9855
Email: info@knbcatering.co.za
Website: https://knbcatering.co.za/

Business Hours:
Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

For questions relating to this Privacy Policy or the handling of your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with KNB Catering, we may collect the following information:

• Full name
• Email address
• Telephone or mobile number
• Billing address
• Delivery address
• Company or business name, where applicable
• Product and order information
• Information submitted through contact, quotation or enquiry forms
• Communications you send to us
• Information necessary to process and fulfil an order
• Transaction-related information provided by our payment service providers

We aim to collect only information that is reasonably necessary for providing our products and services, processing orders, communicating with customers and operating our website.

3. How We Use Your Information

KNB Catering may use your personal information to:

• Process and fulfil orders
• Provide quotations and respond to enquiries
• Communicate with you regarding your order or enquiry
• Arrange product delivery or collection
• Provide customer support
• Process payments through secure payment providers
• Manage returns, refunds and exchanges
• Improve our website, products and services
• Maintain business and accounting records
• Prevent fraud, misuse or security incidents
• Comply with applicable legal and regulatory requirements
• Send marketing communications where you have provided consent or where otherwise permitted by law

We do not use personal information for purposes that are incompatible with the reason it was collected without appropriate legal grounds or consent where required.

4. Marketing Communications

Where permitted by applicable law, KNB Catering may send customers information about products, promotions, services and business updates.

You may unsubscribe from marketing communications at any time by contacting:

Email: info@knbcatering.co.za

You may also use an unsubscribe option included in a marketing email where one is provided.

Opting out of marketing communications does not prevent us from contacting you about an existing order, quotation, enquiry, payment, delivery, return, refund or other necessary business communication.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve the customer experience.

Cookies may be used for:

• Shopping cart and checkout functionality
• Website functionality
• Remembering customer preferences
• Website analytics
• Website performance
• Understanding how visitors use our website
• Supporting relevant marketing activities, where applicable

You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

6. Website Analytics and Third-Party Services

KNB Catering may use reputable third-party service providers to support website functionality, payment processing, analytics, security, delivery, marketing and other legitimate business activities.

Depending on the services used on our website, these providers may process certain information in accordance with their own privacy policies and applicable laws.

We aim to limit information shared with third-party providers to information reasonably necessary for the relevant service.

7. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

Where third-party payment processing is used, payment details may be transmitted directly to the relevant payment provider through secure technology.

KNB Catering does not intentionally request or store complete payment card details outside the applicable secure payment-processing system.

Customers should only provide payment information through the secure checkout or payment process provided by the website.

8. Sharing of Personal Information

KNB Catering does not sell or rent customers’ personal information.

We may share necessary personal information with trusted service providers or other parties where reasonably required to operate our business or provide services to you. These may include:

• Payment processors
• Delivery and courier providers
• Website hosting and technical service providers
• IT and website security providers
• Accounting and professional service providers
• Analytics or marketing service providers, where applicable
• Government authorities or law-enforcement agencies where legally required

Where reasonably possible, we limit information shared to what is necessary for the relevant business or legal purpose.

9. Data Security

KNB Catering takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website may use HTTPS/SSL encryption to help protect information transmitted through the website, including information submitted during checkout.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their devices, passwords and account information.

10. Retention of Personal Information

KNB Catering retains personal information for as long as reasonably necessary for the purpose for which it was collected, including:

• Processing and fulfilling orders
• Providing customer service
• Maintaining accounting and transaction records
• Resolving disputes
• Meeting legal, tax and regulatory obligations
• Protecting our legitimate business interests

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Subject to applicable South African law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion where legally appropriate
• Object to certain processing activities where applicable
• Request restriction of certain processing where applicable
• Withdraw consent where processing is based on consent
• Opt out of direct marketing communications
• Raise a privacy-related concern or complaint

To make a privacy request, contact:

KNB Catering
Email: info@knbcatering.co.za
Phone: +27 71 964 9855

We may need to verify your identity before processing certain requests to protect your personal information.

12. Children’s Privacy

Our website is intended for general consumers and businesses and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to KNB Catering improperly, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms or other external services.

KNB Catering is not responsible for the privacy practices, security, content or policies of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

14. Changes to This Privacy Policy

KNB Catering may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on this page and the Last Updated date will be revised.

We recommend checking this page periodically for the latest version.

15. Contact KNB Catering

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact us.

Business Name: KNB Catering
Reg No: K2018378315

Physical Address:
16-8 Donald Rd. Vincent, KuGompo City, 5241, South Africa

Phone: +27 71 964 9855
Email: info@knbcatering.co.za
Website: https://knbcatering.co.za/

Business Hours:
Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: Closed