Shipping & Delivery Policy

At KNB Catering, we aim to provide clear and reliable delivery information for every order. This Shipping & Delivery Policy explains how orders are processed, delivered and collected when you purchase products through https://knbcatering.co.za/.

Delivery arrangements may vary depending on the product, order quantity, destination, availability and delivery requirements.

1. Delivery Coverage

KNB Catering primarily supplies customers within South Africa.

Delivery availability may vary depending on the product and delivery destination. Certain products, particularly large, heavy, bulky or specialised items, may require a customised delivery arrangement.

Before placing an order, customers should ensure that the intended delivery address is accessible and suitable for the products being ordered.

If delivery to a particular location is not available or requires special arrangements, we will communicate this to the customer before the order is fulfilled where reasonably practicable.

2. Order Processing and Handling

Orders are processed after the order has been received and any required payment or order confirmation has been completed.

The time required to prepare an order may vary depending on:

• Product availability
• Supplier availability
• Order quantity
• Product size and weight
• Whether the product is made to order or specially sourced
• Customer-specific requirements
• Delivery location
• Any other requirements associated with the order

Where a product has a specific lead time, this may be communicated on the product page, quotation or directly to the customer.

For products requiring additional preparation or supplier fulfilment, delivery may take longer than standard orders.

3. Delivery Times

Delivery times vary depending on the product and destination.

Where an estimated delivery period is provided, it is an estimate rather than a guaranteed delivery date unless KNB Catering expressly confirms otherwise in writing.

Delivery estimates may be affected by:

• Order processing time
• Product availability
• Supplier lead times
• Courier or transport availability
• Distance to the delivery address
• Weather conditions
• Public holidays
• Road or transport disruptions
• Circumstances outside our reasonable control

Customers will be informed where a significant delay affecting an order becomes known to us.

4. Shipping and Delivery Costs

Delivery charges may vary depending on:

• Delivery destination
• Product size and weight
• Number of products ordered
• Delivery method
• Special handling requirements
• Transport requirements
• Supplier or carrier charges

Where a delivery charge can be calculated before checkout, the applicable charge will be displayed or communicated to the customer.

For products requiring specialised, oversized or long-distance transport, a separate delivery quotation may be required.

Any applicable delivery, shipping, handling or transport charges will be communicated before the customer is required to complete the purchase where reasonably practicable.

5. Large, Heavy and Specialised Products

Some products sold by KNB Catering may be large, heavy, bulky or otherwise require specialised transportation.

Examples may include:

• Water and liquid storage tanks
• Trailers
• Cold rooms and refrigeration units
• Large event equipment
• Tents and structures
• Commercial catering equipment
• Furniture
• Other oversized products

These products may require specialised transport and may have delivery charges that differ from standard parcels.

For such products, customers may receive a customised delivery quotation based on the product and delivery address.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

This may include:

• Full name or business name
• Street address
• Suburb or area
• City or town
• Province
• Postal code
• Contact telephone number
• Any relevant delivery instructions

KNB Catering cannot be responsible for delays caused by incorrect, incomplete or outdated delivery information supplied by the customer.

If an address needs to be changed after an order has been dispatched, additional delivery charges or other arrangements may apply.

7. Access and Delivery Requirements

Customers are responsible for ensuring that the delivery location can safely accommodate the delivery of the ordered products.

Depending on the product, customers may need to provide:

• Suitable vehicle or site access
• Sufficient space for unloading
• Accessible entrances
• Suitable road access
• Assistance with unloading where required
• Any necessary site permissions

For particularly large or heavy products, customers should confirm that the delivery location can accommodate the dimensions and weight of the product.

Where specialised equipment or additional labour is required for unloading, any additional charges or arrangements should be agreed before delivery.

8. Delivery Attempts

If a delivery cannot be completed because no authorised person is available, the address is inaccessible, the information supplied is incorrect, or other circumstances prevent delivery, additional delivery arrangements or charges may apply.

Where reasonably practicable, the customer or recipient will be contacted to arrange the next appropriate step.

9. Receiving Your Delivery

Customers should inspect their order upon delivery where reasonably possible.

If there is visible damage to packaging or the product, customers should notify KNB Catering as soon as possible and retain relevant packaging, photographs and other evidence that may assist with investigating the issue.

Where a product arrives damaged, customers should contact us promptly using the details provided below.

Any damage or delivery-related issue will be handled in accordance with applicable consumer protection law and our Returns & Refunds Policy.

10. Delivery Delays

While we make reasonable efforts to meet estimated delivery times, delays may occasionally occur.

Delays may result from circumstances including:

• Supplier delays
• Transport or courier delays
• Severe weather
• Road closures
• Public holidays
• Industrial action
• Vehicle or equipment problems
• Incorrect delivery information
• Unforeseen operational circumstances
• Events outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to communicate the updated information to the customer.

11. Products With Different Delivery Times

If an order contains multiple products with different availability or delivery periods, KNB Catering may arrange delivery separately or coordinate delivery according to the applicable product requirements.

Where this affects delivery charges or timing, the customer will be informed where reasonably practicable.

12. Collection

Where collection is available for a particular product, the collection arrangements will be communicated to the customer.

Customers collecting an order may be required to provide appropriate identification, order information or other confirmation before the goods are released.

Collection times and locations will be communicated when applicable.

Customers are responsible for ensuring that their collection vehicle is suitable for the size and weight of the products being collected.

13. International Deliveries

International delivery may not be available for all products.

Where international delivery is agreed, additional charges and requirements may apply, including:

• International transport costs
• Customs requirements
• Import duties
• Taxes
• Clearance charges
• Insurance
• Other applicable charges

Where applicable, these costs and responsibilities will be communicated before the order is confirmed.

14. Delivery Partners and Transport Providers

KNB Catering may use third-party courier, transport or logistics providers to deliver products.

Where a third-party delivery provider is used, delivery times and procedures may be subject to the provider’s operating requirements.

KNB Catering remains committed to assisting customers with reasonable delivery-related enquiries concerning orders placed through our website.

15. Delivery of Custom or Special-Order Products

Customised, made-to-order or specially sourced products may have longer preparation and delivery periods.

The applicable lead time and delivery arrangements will be communicated to the customer before the order is confirmed where reasonably practicable.

16. Delivery and Returns

Delivery arrangements do not replace or limit any rights a customer may have under our Returns & Refunds Policy or applicable South African consumer protection law.

For information about returns, refunds, cancellations and related requirements, please refer to our Returns & Refunds Policy.

17. Changes to This Shipping & Delivery Policy

KNB Catering may update this Shipping & Delivery Policy from time to time to reflect changes to our products, delivery services, transport arrangements, business operations or legal requirements.

The latest version will be published on this page with a revised Last Updated date.

18. Contact Us

If you have questions about delivery, shipping charges, order processing or the status of an order, please contact KNB Catering:

Business Name: KNB Catering
Reg No: K2018378315

Physical Address:
16-8 Donald Rd. Vincent, KuGompo City, 5241, South Africa

Phone: +27 71 964 9855
Email: info@knbcatering.co.za
Website: https://knbcatering.co.za/

Business Hours:
Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: Closed