Terms & Conditions

Terms & Conditions

Last Updated: 6 September 2026

Welcome to KNB Catering. These Terms & Conditions govern your use of the KNB Catering website and the purchase of products and services through our website.

By accessing or using https://knbcatering.co.za/, placing an order, requesting a quotation, or purchasing products from us, you agree to be bound by these Terms & Conditions and any applicable policies referenced below.

Please read these Terms & Conditions carefully before using our website or placing an order.

1. Business Information

Business Name: KNB Catering
Reg No: K2018378315

Physical Address:
16-8 Donald Rd. Vincent, KuGompo City, 5241, South Africa

Phone: +27 71 964 9855
Email: info@knbcatering.co.za
Website: https://knbcatering.co.za/

Business Hours:
Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

2. Use of Our Website

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to the website or its systems
• Interfere with the security or operation of the website
• Introduce malicious software, viruses or harmful code
• Copy, reproduce or commercially exploit website content without permission
• Provide false, misleading or fraudulent information when placing an order or making an enquiry

We reserve the right to restrict or terminate access to the website where there is a reasonable basis to believe that these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images and other information displayed on our website are accurate and up to date.

However:

• Product images may differ slightly from the actual product due to screen settings, lighting, photography or manufacturing variations.
• Dimensions, colours, finishes and specifications may vary where reasonably permitted by the manufacturer or supplier.
• Product availability may change without notice.
• Some products may be subject to supplier availability or lead times.
• Where a product is made to order, customised or specially sourced, additional terms may apply.

If a material error in product information is identified before an order is fulfilled, we may contact the customer to clarify the information or discuss available options.

4. Prices and Product Availability

All product prices displayed on our website are subject to change without prior notice.

Where applicable, prices will indicate whether VAT is included or excluded.

We make reasonable efforts to ensure that displayed prices and availability are accurate. However, an obvious pricing or availability error may occur.

If an incorrect price or product availability status is identified after an order has been placed, we may contact you before processing the order to confirm whether you wish to proceed at the correct price or with the available product.

Nothing in these Terms & Conditions is intended to limit any rights you may have under applicable South African consumer protection law.

5. Quotations and Orders

Some products or services may require a quotation before an order can be confirmed.

A quotation may be subject to:

• Product availability
• Supplier availability
• Delivery requirements
• Product specifications
• Quantity ordered
• Installation or other additional requirements
• The quotation validity period, where specified

An order is considered accepted only when KNB Catering has confirmed the order or otherwise accepted it in accordance with the applicable purchasing process.

Submitting an order or enquiry does not automatically guarantee product availability or acceptance of the order.

6. Order Confirmation

After placing an order, you may receive an order confirmation or other communication acknowledging your request.

An order confirmation does not necessarily mean that the order has been dispatched or that delivery has taken place.

We may contact you if additional information is required to process your order.

If we are unable to fulfil an order for a legitimate reason, we will communicate with the customer and provide the appropriate available remedy in accordance with applicable law and our Returns & Refunds Policy.

7. Payment

Payment must be made using an available payment method offered by KNB Catering at the time of purchase or as otherwise agreed for an approved quotation or order.

Customers are responsible for providing accurate billing and payment information.

Where payment is processed online, customers should use only the secure payment facilities provided through the website.

We do not request unnecessary confidential payment information by email or through unsecured communication channels.

8. Delivery and Collection

Delivery and collection arrangements depend on the product, destination, availability and order requirements.

Delivery charges, estimated delivery periods and applicable conditions will be communicated or displayed where relevant.

Delivery estimates are not guarantees unless expressly confirmed otherwise.

Customers are responsible for providing accurate delivery information and ensuring that the delivery location is reasonably accessible.

Additional delivery requirements, charges or arrangements may apply for certain products, locations or specialised deliveries.

For full information about delivery, customers should refer to our Shipping & Delivery Policy.

9. Returns, Refunds and Cancellations

Returns, refunds and cancellations are handled in accordance with our Returns & Refunds Policy and applicable South African consumer protection law.

The applicable policy explains:

• When a return may be requested
• Circumstances in which refunds may apply
• Applicable return requirements
• Cancellation conditions
• How customers should contact us
• Applicable refund procedures

Customers should review the Returns & Refunds Policy before placing an order.

Nothing in these Terms & Conditions is intended to exclude or unlawfully limit any consumer rights that cannot legally be excluded or limited.

10. Custom, Special-Order and Made-to-Order Products

Certain products may be customised, specially sourced, configured or made to order.

Where applicable, additional conditions may apply to such products, including requirements relating to specifications, production, deposits, cancellation, delivery and returns.

Any specific conditions applicable to a custom or special-order product will be communicated to the customer before the order is confirmed where reasonably practicable.

11. Product Warranties and Manufacturer Guarantees

Where a product includes a manufacturer’s warranty or guarantee, the applicable warranty terms will apply.

Warranty coverage may vary depending on the product and manufacturer.

Customers should follow any applicable warranty instructions and contact KNB Catering where assistance is required.

Nothing in these Terms & Conditions is intended to remove or unlawfully limit rights provided to consumers under applicable law.

12. Intellectual Property

Unless otherwise stated, the content available on this website, including:

• Product descriptions
• Text
• Graphics
• Logos
• Photographs
• Website design
• Page layouts
• Branding
• Other original website materials

is owned by or licensed to KNB Catering and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell or commercially exploit our website content without prior written permission, except where permitted by law.

13. Third-Party Content and Links

Our website may contain links to third-party websites, platforms or services.

These links are provided for convenience and do not necessarily mean that KNB Catering endorses or controls those third-party websites.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

Customers should review the terms and privacy policies of third-party websites before using them.

14. Website Availability and Accuracy

We aim to keep our website available and information accurate. However, we do not guarantee that the website will always be:

• Available without interruption
• Free from technical errors
• Completely free from viruses or other harmful components
• Free from typographical or pricing errors

We may temporarily suspend, modify or update the website for maintenance, security, technical or operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, KNB Catering will not be responsible for losses arising solely from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

We do not exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

16. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, where permitted by law.

Such circumstances may include, for example:

• Natural disasters
• Severe weather
• Fire
• Flooding
• Strikes or industrial action
• Transport disruptions
• Supplier disruptions
• Government restrictions
• Power or telecommunications failures
• Other circumstances that could not reasonably have been prevented or controlled

Where such an event affects an order, we will make reasonable efforts to communicate with affected customers and determine an appropriate solution.

17. Privacy and Personal Information

Personal information provided through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it may be used, how it is protected and how customers can contact us regarding their personal information.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

18. Customer Responsibilities

Customers are responsible for ensuring that information supplied to KNB Catering is accurate and complete.

This includes:

• Name and contact details
• Billing information
• Delivery address
• Product specifications
• Quantity requirements
• Any information necessary to fulfil an order

Customers should notify us as soon as possible if information provided during an order is incorrect.

19. Complaints and Customer Support

If you have a question, concern or complaint relating to an order, product, delivery or service, please contact us so that we can investigate the matter and attempt to resolve it.

Email: info@knbcatering.co.za
Phone: +27 71 964 9855

Where appropriate, please provide your order number and relevant details so that we can assist you efficiently.

20. Changes to These Terms & Conditions

KNB Catering may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, legal requirements or operating practices.

The updated version will be published on this page with a revised Last Updated date.

Customers should review the Terms & Conditions before placing an order.

21. Governing Law

These Terms & Conditions are governed by the applicable laws of the Republic of South Africa.

Nothing in these Terms & Conditions is intended to deprive a consumer of any mandatory rights or protections available under applicable South African law.

22. Contact KNB Catering

For questions regarding these Terms & Conditions, orders or our website, please contact:

Business Name: KNB Catering
Reg No: K2018378315

Physical Address:
16-8 Donald Rd. Vincent, KuGompo City, 5241, South Africa

Phone: +27 71 964 9855
Email: info@knbcatering.co.za
Website: https://knbcatering.co.za/

Business Hours:
Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: Closed